Cancellation Policy
A minimum of 72 hours' notice is required to re-schedule or alter all or part of a reservation.
Any date/name change will incur a $20 administration fee.
We are required to notify the operator of any cancellations within the specified cancellation period. It is your responsibility to make sure you submit your cancellation request with adequate time, and during our standard business hours (9 am-5 pm), to allow us to contact the tour provider. All cancellation requests must be in writing and sent via email to: [email protected]. Any emails received outside of these hours will be considered received the following day.
Cancellation fees are as follows:
- 30% cancellation fee 7 days or more before departure
- 100% cancellation fee within 7 days before departure and for "No Show"
There will be no refund of any part of your tour costs should you fail to arrive at a scheduled tour departure time. Tour departures may not be delayed due to passenger circumstances - including events beyond your control, medical problems, airline delays, weather, etc.
Supplier Cancellations:
Sydney Kayak Experience reserves its right to determine the suitability of the weather and other conditions (âthe conditionsâ) on the day for participation in the Kayaking Activity and is at liberty to cancel the Kayaking Activity at its own discretion. If Sydney Kayak Experience determines prior to the commencement of a Kayaking Activity that the conditions are not safe, then Sydney Kayak Experience will notify you via email of such cancellation between 5 pm and 6pm, the day before your Kayaking Activity, and you will be offered an alternative date for your tour. Please check your emails (including your spam folder) between 5 pm and 6 pm the day before your tour. If the supplier decides the conditions are not safe before the tour starts, theyâll offer you a new date, store credit, or a partial refund.
Terms And Conditions
This website acts as a booking agent only for the tours advertised herein. Although we endeavour to provide accurate information, we are not liable for inaccurate information concerning services.
- Minimum age to participate is 12 years old
- We are not liable for changes to tours, pricing or itineraries, all of which are subject to change without notice.
- Neither this site, nor any associated company or agent advertised through this site is responsible for your costs or losses resulting from alterations, cancellations, loss of personal belongings, property damage, delay or personal injury.
- All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation and medical cover. Please read the wording of your insurance policy carefully and ensure it covers you for all potential activities. In a medical emergency, any evacuation, vessel relocation, medical or other expenses are the financial responsibility of that passenger.
- Please inform us of any special requirements prior to your date of travel; such as dietary requirements, allergies, mobility and disability issues. This can be done in the 'Booking Message' section of your online reservation or by contacting our friendly reservations team