Cancellation Policy
A minimum of 48 hours' notice is required to re-schedule or alter all or part of a reservation.
Any date change will incur a $20 administration fee.
We are required to notify the operator of any cancellations within the specified cancellation period. It is your responsibility to make sure you submit your cancellation request with adequate time, and during our standard business hours (9 am-5 pm), to allow us to contact the tour provider. All cancellation requests must be in writing and sent via email to: [email protected]. Any emails received outside of these hours will be considered received the following day.
Cancellation fees are as follows:
- 20% cancellation fee 48 hours or more before departure
- 100% cancellation fee within 48 hours before departure and for "No Show"
There will be no refund of any part of your tour costs should you fail to arrive at a scheduled tour departure time. Tour departures may not be delayed due to passenger circumstances - including events beyond your control, medical problems, airline delays, weather, etc.
Terms And Conditions
This website acts as a booking agent only for the tours advertised herein. Although we endeavour to provide accurate information, we are not liable for inaccurate information concerning services.
- Child's age is from 4 to 15 years old.
- Services will be suspended on Christmas Day, Boxing Day, and Australia Day.
- We are not liable for changes to tours, pricing or itineraries, all of which are subject to change without notice.
- Neither this site, nor any associated company or agent advertised through this site is responsible for your costs or losses resulting from alterations, cancellations, loss of personal belongings, property damage, delay or personal injury.
- All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation and medical cover. Please read the wording of your insurance policy carefully and ensure it covers you for all potential activities. In a medical emergency, any evacuation, vessel relocation, medical or other expenses are the financial responsibility of that passenger.
- Captain Cook Cruises works closely with Destination NSW, Tourism Australia, City of Sydney and other precinct partners and event organisers, for major Sydney Harbour events including but not limited to New Year’s Eve, Vivid Sydney, the Sydney to Hobart Yacht Race and Australia Day. Cruises may operate to view spectacles, access special areas or participate in special event programs, organised by third parties that are outside our direct control. These may include fireworks, drone shows, nautical and lighting displays. By purchasing a cruise ticket, customers do so with the understanding that should these spectacles or special event programs be cancelled, the cruise will continue to operate as advertised and no refund will be applicable. Should we be notified in writing by the event organiser at least 48 hours in advance of the advertised departure time, that the spectacle or special event program will be significantly changed or cancelled, the company will endeavour to contact customers, or the customer’s booking agent, by the email provided, with considerations which may include a reduced price, alternate date, alternate cruise, cruise credit or refund at the company’s discretion. Captain Cook Cruises accepts no responsibility for costs associated with travelling to or from the cruise. Travel insurance is strongly recommended.
- A 10% surcharge applies to Public Holidays on vessels with onboard catering personnel including: Dinner Cruises, Lunch Cruises, High Tea Cruises, Premium Harbour Experience, Harbour Experience, Harbour Story and Cocktail Harbour Bar.
Public Holiday surcharges do not apply to Special Event Cruises that operate on a single calendar day, or approved Travel Agent partner bookings.
- Special Menus and Dietary Requests: As this is a specialty menu, we regret that there are no special diet variations available. If a guest in your party is vegetarian or gluten free, we can offer an entrée, main-course and dessert from our Starlight Dinner menu, however discounts do not apply. Most à la carte menus in our public restaurant contain vegetarian and gluten-free options. Requests made for specialty diets, substitutions, and modifications will be politely declined.
Please refer to our website for our full Terms & Conditions: https://hotgetaways.com.au/about-hot-getaways/terms-conditions/
