Cancellation Policy
A minimum of 7 days' notice is required to re-schedule or alter all or part of a reservation.
Any date change will incur a $20 administration fee.
We are required to notify the operator of any cancellations within the specified cancellation period. It is your responsibility to make sure you submit your cancellation request with adequate time, and during our standard business hours (9 am-5 pm), to allow us to contact the tour provider. All cancellation requests must be in writing and sent via email to: [email protected]. Any emails received outside of these hours will be considered received the following day.
Cancellation fees are as follows:
- 20% cancellation fee 14 days or more before departure
- 50% cancellation fee between 14 days and 7 days before departure
- 100% cancellation fee within 7 days before departure and for "No Show"
There will be no refund of any part of your tour costs should you fail to arrive at a scheduled tour departure time. Tour departures may not be delayed due to passenger circumstances - including events beyond your control, medical problems, airline delays, weather, etc.
Terms And Conditions
This website acts as a booking agent only for the tours advertised herein. Although we endeavour to provide accurate information, we are not liable for inaccurate information concerning our services.
We, Hot Getaways, are not liable for changes to tours, cancellations from the supplier, pricing, or itineraries, all of which are subject to change without notice. Neither this site, nor any associated company or agent advertised through this site is responsible for your costs or losses resulting from alterations, cancellations, loss of personal belongings, property damage, delay or personal injury. All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation, and medical cover.
Important notes from the Supplier:
- The minimum age to Climb is 8 and the minimum height is 1.2 metres. One adult can accompany up to 3 children (8-15 years old).
- To complete the Climb you will need: A reasonable level of fitness and strength. Full body control and hand-eye-foot co-ordination. The ability to climb independently (unsupported by walking aids).
- Every Participant must complete a BridgeClimb Declaration Form before climbing. This will be provided to you on the day. The following may impact your ability to climb safely: If you are pregnant; If you are 75 years or age or over; All heart conditions (including low or high blood pressure); All respiratory conditions; Back, limb or joint injuries; Missing limbs or part thereof, inclusive of prosthetics; Vertigo, dizziness or loss of balance; visual impairment (except wearing prescription glasses or contact lenses), and learning difficulties. Our Climb experiences include: Climbing high ladders and catwalks; Prolonged stair climbing; Uneven surfaces and narrow passageways; Exposure to all weather conditions.
- Pregnant Participants less than 24 weeks are required to consult a medical practitioner before climbing and must ask the medical practitioner to sign a BridgeClimb Certificate of Fitness Form. If you are over 24 weeks pregnant you cannot climb.
- Participants 75 years of age and over are required to consult a medical practitioner before climbing and must ask the medical practitioner to sign a BridgeClimb Certificate of Fitness Form.
- At BridgeClimb's discretion, essential medication may be taken on the Climb (For example, asthma inhalers or diabetic medication). Please speak with a BridgeClimb Team Member on the day. If you believe your health and safety, or that of other Participants, may be put at risk by you taking part, you should not join the Climb. If you have concerns about your ability to participate safely, please consult your treating doctor. We recommend that all customers with any concerns read BridgeClimb's Certificate of Fitness Form prior to Climbing.
- Please be aware that even if you have made a reservation, BridgeClimb reserves the right to decline participation or modify your chosen climbing experience. The health and safety conditions of climbing are subject to change at BridgeClimb's discretion.
- You must have a blood alcohol reading below 0.05 to climb. Everyone is breathalysed by our staff and anyone over the limit cannot continue.
- Please bring with you any prescription glasses (if needed) and comfortable shoes to wear on the Climb. We will equip you with all the outdoor gear you’ll need to climb based on the day’s weather conditions.
- For safety, you cannot carry anything with you up on the Bridge. This includes cameras, video cameras, Go Pros or mobile phones. We provide lockers to keep your personal belongings in. Your Climb Leader will capture photos of you during your Climb.
