Cancellation Policy
A minimum of 48 hours notice is required to re-schedule or alter all or part of a reservation.
We are required to notify the operator of any cancellations within the specified cancellation period. It is your responsibility to make sure you submit your cancellation request with adequate time, and during our standard business hours (9 am-5 pm), to allow us to contact the tour provider. All cancellation requests must be in writing and sent via email to: [email protected]. Any emails received outside of these hours will be considered received the following day.
Cancellation fees are as follows:
- 20% cancellation fee 48 hours before departure
- 100% cancellation fee within 48 hours before departure and for "No Show"
There will be no refund of any part of your tour costs should you fail to arrive at a scheduled tour departure time. Tour departures may not be delayed due to passenger circumstances - including events beyond your control, medical problems, airline delays, weather, etc.
All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation, and medical cover.
Terms And Conditions
This website acts as a booking agent only for the tours advertised herein. Although we endeavour to provide accurate information, we are not liable for inaccurate information concerning services.
- Child's age is from 5 to 15 years old. Children 4 years of age and under travel for free. Please make sure to book for them. Prams are not permitted on this tour and subject to cloaking requirements.
- Please note at the time of booking, we cannot guarantee what time the tour will start. You can select AM or PM slots, and we will get back to you with a booking time.
- The tour includes over 300 stairs; if you have limited mobility, Access Tours are available on request.
- Please note bags larger than a standard handbag will need to be cloaked on arrival and may be subject to a search before being cloaked. It is not possible to store suitcases or large backpacks within the Sydney Opera House cloaking facilities. Please arrive 15 minutes early in order to allow sufficient time for this to occur before your tour.
- We are not liable for changes to tours, pricing or itineraries, all of which are subject to change without notice.
- Neither this site, nor any associated company or agent advertised through this site is responsible for your costs or losses resulting from alterations, cancellations, loss of personal belongings, property damage, delay or personal injury.
- All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation and medical cover. Please read the wording of your insurance policy carefully and ensure it covers you for all potential activities. In a medical emergency, any evacuation, vessel relocation, medical or other expenses are the financial responsibility of that passenger.
- Please inform us of any special requirements prior to your date of travel; such as dietary requirements, allergies, mobility and disability issues. This can be done in the 'Booking Message' section of your online reservation or by contacting our friendly reservations team
